Q: How to generate log files of Extension Manager for troubleshooting?

1. Create a file named "ExManLog.YES" in Extension Manager folder.

    Windows:

    1) Open command prompt as administrator;

    2) Change directory to "C:\Program File (x86)\Adobe\Adobe Extension Manager CS6"

    3) Run command

    echo > ExManLog.YES

    Mac:

    1) Open terminal;

    2) Change directory to"/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS";

    3) Run command

    sudo touch ExManLog.YES

2. Launch Extension Manager.

3. Extension Manager log files( *.log ) can be found in the following folder.

    Windows:"C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS6\"

    Mac:"/Users/<UserName>/Library/Application Support/Adobe/Extension Manager CS6/"