I am on Mac O/SX 10.9.4. I have installed Extension Manager CC (version 7.0.0.347) and Photoshop CC 2014 (20140508.r.58 x64). I would like to use the GuideGuide (GuideGuide) extension in photoshop. I opened Photoshop, clicked on "Help > Manage Extensions...". Extension Manager opens up. Takes a while to load. Upon loading, no products appear in the "products" pane, only a grey square with the word "Others" next to it. When I try to install the extension I get the following error: "This extension can not be installed, it requires Photoshop version 12 or greater".
I have used the following script: BridgeTalk.__diagnostics__; in ExtendScript Toolkit with the following results:
Result: BridgeTalk Diagnostics
----------------------
Info:
Name = estoolkit-4.0
Status = PUMPING
Group = cs
Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app
Version = 2.0
Build = ES 4.5.5
Next serial number = 40
Logging: = OFF
Now = 16:32:03
Messages:
Message Version = 2.05
Authentication = ON
Digest = ON
Thread: estoolkit-4.0#thread
Avg. pump interval = 50ms
Last pump = 48ms ago
Ping: 7
ECHO_REQUEST: ECHO_RESPONSE
Timeout = undefined
Handler = undefined
STATUS: PUMPING
Timeout = undefined
Handler = undefined
MAIN: MAIN
Timeout = undefined
Handler = installed
LAUNCHED: LAUNCHED
Timeout = undefined
Handler = installed
DIAGNOSTICS: DIAGNOSTICS
Timeout = undefined
Handler = installed
INFO: INFO
Timeout = undefined
Handler = installed
SETUPTIME: thread=0ms, left=56ms
Timeout = undefined
Handler = undefined
Instances: 3
estoolkit-4.0#dbg:
msg[16:32:03]: 00000035
@BT>Version = 2.05
Target = estoolkit-4.0#dbg
Sender = estoolkit-4.0#dbg
Sender-ID = localhost:mac18825
Timeout = 15:32:04
Type = Ignore
Response-Request = Timeout
Headers = (no headers)
Timestamp = 16:32:03
Serial-Number = 35
Received = undefined
Result = undefined
Error = undefined
Body = (empty)
Incoming: 1
Outgoing: 0
Handler: 9
ExtendScript = for all messages
Error = for only msg #25
Error = for only msg #27
Error = for only msg #31
Result = for only msg #35
Error = for only msg #35
Timeout = for only msg #35
Result = for only msg #37
Error = for only msg #37
estoolkit-4.0#estk:
msg[16:32:03]: 00000037
@BT>Version = 2.05
Target = estoolkit-4.0#estk
Sender = estoolkit-4.0#dbg
Sender-ID = localhost:mac18825
Timeout = 16:42:03
Type = Debug
Response-Request = Result Error
Headers = (no headers)
Timestamp = 16:32:03
Serial-Number = 37
Received = undefined
Result = undefined
Error = undefined
Body: 107 bytes
Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>
Incoming: 1
Outgoing: 0
Handler: 1
ExtendScript = for all messages
estoolkit-4.0: (main)
Incoming: 0
Outgoing: 0
Handler: 1
ExtendScript = for all messages
Targets: 15
Connector = PCD
Installed: 0
Running: 0
fireworks-11.1:
Group = cs
Path = /Applications/Adobe Fireworks CS5.1/Adobe Fireworks CS5.1.app
Display Name = Adobe Fireworks CS5.1
MsgAuthentication = ON
MsgDigest = ON
ESTK = OFF
BundleID = com.adobe.Fireworks
Status = (not running)
ExeName = Adobe Fireworks CS5.1.app
ame-5.5:
Path = /Applications/Adobe Media Encoder CS5.5/Adobe Media Encoder CS5.5.app
Display Name = Adobe Media Encoder
MsgAuthentication = ON
MsgDigest = ON
ESTK = ON
BundleID = com.adobe.ame.application
Status = (not running)
ExeName = Adobe Media Encoder CS5.5.app
bridge-4.1:
Group = cs
Path = /Applications/Adobe Bridge CS5.1/Adobe Bridge CS5.1.app
Display Name = Bridge CS5.1
MsgAuthentication = ON
MsgDigest = ON
ESTK = ON
BundleID = com.adobe.bridge4.1
Status = (not running)
ExeName = Adobe Bridge CS5.1.app
devicecentral-3.5:
Group = cs
Path = /Applications/Adobe Device Central CS5.5/Adobe Device Central CS5.5.app
Display Name = Adobe Device Central CS5.5
MsgAuthentication = ON
MsgDigest = ON
ESTK = OFF
BundleID = com.adobe.devicecentral-3.5
Status = (not running)
ExeName = Adobe Device Central CS5.5.app
dreamweaver-11.5:
Group = cs
Path = /Applications/Adobe Dreamweaver CS5.5/Adobe Dreamweaver CS5.5.app
Display Name = Adobe Dreamweaver CS5.5
MsgAuthentication = ON
MsgDigest = ON
ESTK = OFF
BundleID = com.adobe.dreamweaver-11.5
Status = (not running)
ExeName = Adobe Dreamweaver CS5.5.app
estoolkit-3.6:
Group = cs
Path = /Applications/Utilities/Adobe Utilities-CS5.5.localized/ExtendScript Toolkit CS5.5/ExtendScript Toolkit.app
Display Name = ExtendScript Toolkit CS5.5
MsgAuthentication = ON
MsgDigest = ON
ESTK = ON
Status = (not running)
ExeName = ExtendScript Toolkit.app
estoolkit-4.0: PUMPING
Group = cs
Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app
Display Name = ExtendScript Toolkit CC
MsgAuthentication = ON
MsgDigest = ON
ESTK = ON
Status = PUMPING
Info:
Group = cs
Version = 2.0
Build = ES 4.5.5
Next serial number = 49
Logging: = OFF
Now = 16:32:03
Messages:
Message Version = 2.05
Authentication = ON
Digest = ON
Thread: estoolkit-4.0#thread
Avg. pump interval = 50ms
Last pump = 249ms ago
Ping: 7
ECHO_REQUEST: ECHO_RESPONSE
Timeout = undefined
Handler = undefined
STATUS: PUMPING
Timeout = undefined
Handler = undefined
MAIN: MAIN
Timeout = undefined
Handler = installed
LAUNCHED: LAUNCHED
Timeout = undefined
Handler = installed
DIAGNOSTICS: DIAGNOSTICS
Timeout = undefined
Handler = installed
INFO: INFO
Timeout = undefined
Handler = installed
SETUPTIME: thread=0ms, left=56ms
Timeout = undefined
Handler = undefined
ExeName = ExtendScript Toolkit.app
exman-5.5:
Group = cs
Path = /Applications/Adobe Extension Manager CS5.5/Adobe Extension Manager CS5.5.app
Display Name = Adobe Extension Manager CS5.5
MsgAuthentication = ON
MsgDigest = ON
ESTK = OFF
BundleID = com.adobe.exman
Status = (not running)
ExeName = Adobe Extension Manager CS5.5.app
exman-7.0: IDLE
Group = cs
Path = /Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app
Display Name = Adobe Extension Manager CC
MsgAuthentication = ON
MsgDigest = ON
ESTK = OFF
BundleID = com.adobe.exman
Status = IDLE
Info:
Group = cs
Version = 2.0
Build = ES 3.92.104
Next serial number = 3
Logging: = OFF
Now = 16:32:05
Messages:
Message Version = 2.05
Authentication = ON
Digest = ON
exman-7.0: IDLE
Thread: exman-7.0#thread
Avg. pump interval = 3298ms
Last pump = 201ms ago
Ping: 7
ECHO_REQUEST: ECHO_RESPONSE
Timeout = undefined
Handler = undefined
STATUS: IDLE
Timeout = undefined
Handler = undefined
MAIN: MAIN
Timeout = undefined
Handler = installed
LAUNCHED: LAUNCHED
Timeout = undefined
Handler = installed
DIAGNOSTICS: DIAGNOSTICS
Timeout = undefined
Handler = installed
INFO: INFO
Timeout = undefined
Handler = installed
SETUPTIME: thread=1ms, left=961ms
Timeout = undefined
Handler = undefined
ExeName = Adobe Extension Manager CC.app
flash-11.5:
Group = cs
Path = /Applications/Adobe Flash CS5.5/Adobe Flash CS5.5.app
Display Name = Adobe Flash Pro CS5.5
MsgAuthentication = ON
MsgDigest = ON
ESTK = OFF
BundleID = com.adobe.flash
Status = (not running)
ExeName = Adobe Flash CS5.5.app
flashcatalyst-1.5:
Group = cs
Path = /Applications/Adobe Flash Catalyst CS5.5/Adobe Flash Catalyst CS5.5.app
Display Name = Adobe Flash Catalyst CS5.5
MsgAuthentication = ON
MsgDigest = ON
ESTK = OFF
Status = (not running)
ExeName = Adobe Flash Catalyst CS5.5.app
illustrator-15.1:
Group = cs
Path = /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app
Display Name = Adobe Illustrator CS5.1
MsgAuthentication = ON
MsgDigest = ON
ESTK = ON
BundleID = com.adobe.illustrator
Status = (not running)
ExeName = Adobe Illustrator.app
indesign-7.5:
Group = cs
Path = /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app
Display Name = Adobe InDesign CS5.5
MsgAuthentication = ON
MsgDigest = ON
ESTK = ON
BundleID = com.adobe.InDesign
Status = (not running)
ExeName = Adobe InDesign CS5.5.app
photoshop-80.032: IDLE
Group = cs
Path = /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app
Display Name = Adobe Photoshop CC 2014
MsgAuthentication = ON
MsgDigest = ON
ESTK = ON
BundleID = com.adobe.Photoshop
Status = IDLE
Info:
Group = cs
Version = 2.0
Build = ES 4.5.5
Next serial number = 11
Logging: = OFF
Now = 16:32:08
Messages:
Message Version = 2.05
Authentication = ON
Digest = ON
photoshop-80.032: IDLE
Thread: photoshop-80.032#thread
Avg. pump interval = 200ms
Last pump = 201ms ago
Ping: 7
ECHO_REQUEST: ECHO_RESPONSE
Timeout = undefined
Handler = undefined
STATUS: IDLE
Timeout = undefined
Handler = undefined
MAIN: MAIN
Timeout = undefined
Handler = installed
LAUNCHED: LAUNCHED
Timeout = undefined
Handler = installed
DIAGNOSTICS: DIAGNOSTICS
Timeout = undefined
Handler = installed
INFO: INFO
Timeout = undefined
Handler = installed
SETUPTIME: thread=1ms, left=586ms
Timeout = undefined
Handler = undefined
ExeName = Adobe Photoshop CC 2014.app
switchboard-2.0:
Group = cs
Path = /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app
Display Name = SwitchBoard 2.0
MsgAuthentication = ON
MsgDigest = ON
ESTK = OFF
Status = (not running)
ExeName = SwitchBoard.app
Installed: 12
Running: 3
Groups: 142
cs3:
acrobat-8.0
aftereffects-8.0
soundbooth-1.0
bridge-2.0
contribute-4.5
devicecentral-1.0
dreamweaver-9.0
encore-3.0
estoolkit-2.0
fireworks-9.0
flash-9.0
illustrator-13.0
indesign-5.0
indesignserver-5.0
incopy-5.0
photoshop-10.0
premiere-3.0
premierepro-3.0
stockphotos-1.5
audition-3.0
cs4:
acrobat-9.0
aftereffects-9.0
soundbooth-2.0
bridge-3.0
contribute-5.0
devicecentral-2.0
dreamweaver-10.0
encore-4.0
estoolkit-3.0
fireworks-10.0
flash-10.0
illustrator-14.0
indesign-6.0
indesignserver-6.0
incopy-6.0
photoshop-11.*
premierepro-4.0
audition-4.0
ame-1.0
exman-2.0
cs5:
acrobat-9.0
aftereffects-10.0
soundbooth-3.0
bridge-4.0
contribute-6.0
devicecentral-3.0
dreamweaver-11.0
encore-5.0
estoolkit-3.5
fireworks-11.0
flash-11.0
illustrator-15.0
indesign-7.0
indesignserver-7.0
incopy-7.0
photoshop-12.*
premierepro-5.0
audition-5.0
ame-2.0
exman-3.0
flashbuilder-4.0
flashcatalyst-1.0
ts1:
captivate3-en_us
captivate3-fr_fr
captivate3-it_it
captivate3-ja_jp
captivate3-es_es
captivate3-de_de
ts2:
captivate-4.0
el2:
captivate-5.0
as1:
acrobat-10.0
ts3:
robohelp-9.0
framemaker-10.0
cs55:
aftereffects-10.5
audition-4.0
bridge-4.1
contribute-6.1
devicecentral-3.5
dreamweaver-11.5
encore-5.1
estoolkit-3.6
fireworks-11.1
flash-11.5
illustrator-15.1
indesign-7.5
indesignserver-7.5
incopy-7.5
photoshop-55.*
premierepro-5.5
ame-2.5
exman-5.5
flashbuilder-4.5
flashcatalyst-1.5
switchboard-2.0
el25:
captivate-5.5
cs60:
aftereffects-11.0
audition-5.0
bridge-5.*
contribute-6.88
devicecentral-4.0
dreamweaver-12.0
encore-6.0
estoolkit-3.8
fireworks-12.0
flash-12.0
illustrator-16.*
indesign-8.0
indesignserver-8.0
incopy-8.0
photoshop-60.*
premierepro-6.0
ame-6.0
exman-6.0
flashbuilder-4.52
switchboard-2.0
prelude-1.0
speedgrade-6.0
el60:
captivate-60.*
ts4:
robohelp-10.0
framemaker-11.0
cs70:
audition-6.0
bridge-6.*
dreamweaver-13.0
encore-7.0
fireworks-13.0
flash-13.0
illustrator-17.*
indesign-9.*
indesignserver-9.0
incopy-9.*
photoshop-70.*
premierepro-7.0
ame-7.0
exman-7.0
flashbuilder-5.0
prelude-2.0
estoolkit-4.0
aftereffects-12.0
el70:
captivate-70.*
cs80:
bridge-6.*
photoshop-80.*
estoolkit-4.0
----------------------