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EXCHANGE won't connect in Extension Mgr

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I'm having the following problems.

1.  Extension Manager wouldn't 'install' a couple of extensions into Photoshop last night.  I can see them in the Extension Manager and they are "enabled', but won't install into the Photoshop/presets/tools, etc.

 

2.  I couldn't get it to work, so I uninstalled the program and then went to Adobe and reinstalled Extension Manager.  Now Extension Manager's "Exchange" button nor the " File/Go to Adobe Exchange" will even connect.

 

3.  I've uninstalled and installed several times and still nothing.

 

Anyone have any suggestions?  I've tried all the "help" buttons on the product, but -- needless to say -- they don't help at all.  There isn't anything there about troubleshooting and trying to get any help from Adobe is useless.  I typically have to go to other web forums to find answers to problems with Adobe.  You would think a company that seemly puts out useful products would be more intune to the issues and problems their customers have.  With that said, if there are any development companies out thinking about building similar software, if great support were provided, you'd have a gold mine of customers.  I'd switch in a heartbeat!

 

I'm running Windows 7 Home Edition and have Adobe CS5.5.  I'm currently trying to connect with Explorer, but have also tried Chrome.  I'm very frustrated at how difficult this is to try to figure out why it's not working!  Any suggestions would be appreciated.


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