Brand new Mac, OS up to date. Clean, fresh install of CC, everything up to date. You'd expect things to 'just work' right?
I've successfully installed a couple of old Fireworks extensions by just double-clicking them. I try the same with the Monotype Skyfonts extension, with the aim of having it available in Illustrator - no dice.
I get the following…
… the relevant part of which seems to be 'recognizes at least one product which the extension supports'. My Extension manager window lists only Fireworks CS6 as available and no others (I have PS, IA & ID also installed, so would expect to see them, no?)
A bit of a poke around on the forums here suggested using Extendscript to run bridge diagnostics and see if the paths are correct. They seem to be, although the path name and display name don't match it appears to be consistent.
I'm now out of ideas. What next?
Like I said, you'd expect a fresh install to just work, right?
T.
Full diagnostics below…
Result: BridgeTalk Diagnostics
----------------------
Info:
Name = estoolkit-4.0
Status = PUMPING
Group = cs
Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app
Version = 2.0
Build = ES 4.5.5
Next serial number = 40
Logging: = OFF
Now = 13:52:08
Messages:
Message Version = 2.05
Authentication = ON
Digest = ON
Thread: estoolkit-4.0#thread
Avg. pump interval = 40ms
Last pump = 58ms ago
Ping: 7
ECHO_REQUEST: ECHO_RESPONSE
Timeout = undefined
Handler = undefined
STATUS: PUMPING
Timeout = undefined
Handler = undefined
MAIN: MAIN
Timeout = undefined
Handler = installed
LAUNCHED: LAUNCHED
Timeout = undefined
Handler = installed
DIAGNOSTICS: DIAGNOSTICS
Timeout = undefined
Handler = installed
INFO: INFO
Timeout = undefined
Handler = installed
SETUPTIME: thread=0ms, left=29ms
Timeout = undefined
Handler = undefined
Instances: 3
estoolkit-4.0#dbg:
msg[13:52:07]: 00000035
@BT>Version = 2.05
Target = estoolkit-4.0#dbg
Sender = estoolkit-4.0#dbg
Sender-ID = localhost:mac981
Timeout = 13:52:08
Type = Ignore
Response-Request = Timeout
Headers = (no headers)
Timestamp = 13:52:07
Serial-Number = 35
Received = undefined
Result = undefined
Error = undefined
Body = (empty)
Incoming: 1
Outgoing: 0
Handler: 9
ExtendScript = for all messages
Error = for only msg #25
Error = for only msg #27
Error = for only msg #31
Result = for only msg #35
Error = for only msg #35
Timeout = for only msg #35
Result = for only msg #37
Error = for only msg #37
estoolkit-4.0#estk:
msg[13:52:07]: 00000037
@BT>Version = 2.05
Target = estoolkit-4.0#estk
Sender = estoolkit-4.0#dbg
Sender-ID = localhost:mac981
Timeout = 14:02:07
Type = Debug
Response-Request = Result Error
Headers = (no headers)
Timestamp = 13:52:07
Serial-Number = 37
Received = undefined
Result = undefined
Error = undefined
Body: 107 bytes
Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>
Incoming: 1
Outgoing: 0
Handler: 1
ExtendScript = for all messages
estoolkit-4.0: (main)
Incoming: 0
Outgoing: 0
Handler: 1
ExtendScript = for all messages
Targets: 9
Connector = PCD
Installed: 0
Running: 0
fireworks-12.0:
Group = cs
Path = /Applications/Adobe Fireworks CS6/Adobe Fireworks CS6.app
Display Name = Adobe Fireworks CS6
MsgAuthentication = ON
MsgDigest = ON
ESTK = OFF
BundleID = com.adobe.Fireworks
Status = (not running)
ExeName = Adobe Fireworks CS6.app
ame-7.0:
Group = cs
Path = /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app
Display Name = Adobe Media Encoder
MsgAuthentication = ON
MsgDigest = ON
ESTK = ON
BundleID = com.adobe.ame.application
Status = (not running)
ExeName = Adobe Media Encoder CC.app
bridge-6.064:
Group = cs
Path = /Applications/Adobe Bridge CC/Adobe Bridge CC.app
Display Name = Bridge CC
MsgAuthentication = ON
MsgDigest = ON
ESTK = ON
BundleID = com.adobe.bridge6
Status = (not running)
ExeName = Adobe Bridge CC.app
estoolkit-4.0: PUMPING
Group = cs
Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app
Display Name = ExtendScript Toolkit CC
MsgAuthentication = ON
MsgDigest = ON
ESTK = ON
Status = PUMPING
Info:
Group = cs
Version = 2.0
Build = ES 4.5.5
Next serial number = 46
Logging: = OFF
Now = 13:52:08
Messages:
Message Version = 2.05
Authentication = ON
Digest = ON
Thread: estoolkit-4.0#thread
Avg. pump interval = 40ms
Last pump = 260ms ago
Ping: 7
ECHO_REQUEST: ECHO_RESPONSE
Timeout = undefined
Handler = undefined
STATUS: PUMPING
Timeout = undefined
Handler = undefined
MAIN: MAIN
Timeout = undefined
Handler = installed
LAUNCHED: LAUNCHED
Timeout = undefined
Handler = installed
DIAGNOSTICS: DIAGNOSTICS
Timeout = undefined
Handler = installed
INFO: INFO
Timeout = undefined
Handler = installed
SETUPTIME: thread=0ms, left=29ms
Timeout = undefined
Handler = undefined
ExeName = ExtendScript Toolkit.app
exman-6.0: IDLE
Group = cs
Path = /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app
Display Name = Adobe Extension Manager CS6
MsgAuthentication = ON
MsgDigest = ON
ESTK = OFF
BundleID = com.adobe.exman
Status = IDLE
Info:
Group = cs
Version = 2.0
Build = ES 3.92.104
Next serial number = 3
Logging: = OFF
Now = 13:52:10
Messages:
Message Version = 2.05
Authentication = ON
Digest = ON
exman-6.0: IDLE
Thread: exman-6.0#thread
Avg. pump interval = 0ms
Last pump = 396809ms ago
Ping: 7
ECHO_REQUEST: ECHO_RESPONSE
Timeout = undefined
Handler = undefined
STATUS: IDLE
Timeout = undefined
Handler = undefined
MAIN: MAIN
Timeout = undefined
Handler = installed
LAUNCHED: LAUNCHED
Timeout = undefined
Handler = installed
DIAGNOSTICS: DIAGNOSTICS
Timeout = undefined
Handler = installed
INFO: INFO
Timeout = undefined
Handler = installed
SETUPTIME: thread=0ms, left=1ms
Timeout = undefined
Handler = undefined
ExeName = Adobe Extension Manager CS6.app
illustrator-17.064: IDLE
Group = cs
Path = /Applications/Adobe Illustrator CC/Adobe Illustrator.app
Display Name = Adobe Illustrator CC
MsgAuthentication = ON
MsgDigest = ON
ESTK = ON
BundleID = com.adobe.illustrator
Status = IDLE
Info:
Group = cs
Version = 2.0
Build = ES 4.5.5
Next serial number = 7
Logging: = OFF
Now = 13:52:11
Messages:
Message Version = 2.05
Authentication = ON
Digest = ON
illustrator-17.064: IDLE
Thread: illustrator-17.064#thread
Avg. pump interval = 3688ms
Last pump = 405ms ago
Ping: 7
ECHO_REQUEST: ECHO_RESPONSE
Timeout = undefined
Handler = undefined
STATUS: IDLE
Timeout = undefined
Handler = undefined
MAIN: MAIN
Timeout = undefined
Handler = installed
LAUNCHED: LAUNCHED
Timeout = undefined
Handler = installed
DIAGNOSTICS: DIAGNOSTICS
Timeout = undefined
Handler = installed
INFO: INFO
Timeout = undefined
Handler = installed
SETUPTIME: thread=0ms, left=0ms
Timeout = undefined
Handler = undefined
ExeName = Adobe Illustrator.app
indesign-9.064:
Group = cs
Path = /Applications/Adobe InDesign CC/Adobe InDesign CC.app
Display Name = Adobe InDesign CC
MsgAuthentication = ON
MsgDigest = ON
ESTK = ON
BundleID = com.adobe.InDesign
Status = (not running)
ExeName = Adobe InDesign CC.app
photoshop-70.032:
Group = cs
Path = /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app
Display Name = Adobe Photoshop CC
MsgAuthentication = ON
MsgDigest = ON
ESTK = ON
BundleID = com.adobe.Photoshop
Status = (not running)
ExeName = Adobe Photoshop CC.app
switchboard-3.064:
Group = cs
Path = /Applications/Adobe Bridge CC/Adobe Bridge CC.app/Contents/MacOS/SwitchBoard.app
Display Name = SwitchBoard 3.0
MsgAuthentication = ON
MsgDigest = ON
ESTK = OFF
Status = (not running)
ExeName = SwitchBoard.app
Installed: 6
Running: 3
Groups: 140
cs3:
acrobat-8.0
aftereffects-8.0
soundbooth-1.0
bridge-2.0
contribute-4.5
devicecentral-1.0
dreamweaver-9.0
encore-3.0
estoolkit-2.0
fireworks-9.0
flash-9.0
illustrator-13.0
indesign-5.0
indesignserver-5.0
incopy-5.0
photoshop-10.0
premiere-3.0
premierepro-3.0
stockphotos-1.5
audition-3.0
cs4:
acrobat-9.0
aftereffects-9.0
soundbooth-2.0
bridge-3.0
contribute-5.0
devicecentral-2.0
dreamweaver-10.0
encore-4.0
estoolkit-3.0
fireworks-10.0
flash-10.0
illustrator-14.0
indesign-6.0
indesignserver-6.0
incopy-6.0
photoshop-11.*
premierepro-4.0
audition-4.0
ame-1.0
exman-2.0
cs5:
acrobat-9.0
aftereffects-10.0
soundbooth-3.0
bridge-4.0
contribute-6.0
devicecentral-3.0
dreamweaver-11.0
encore-5.0
estoolkit-3.5
fireworks-11.0
flash-11.0
illustrator-15.0
indesign-7.0
indesignserver-7.0
incopy-7.0
photoshop-12.*
premierepro-5.0
audition-5.0
ame-2.0
exman-3.0
flashbuilder-4.0
flashcatalyst-1.0
ts1:
captivate3-en_us
captivate3-fr_fr
captivate3-it_it
captivate3-ja_jp
captivate3-es_es
captivate3-de_de
ts2:
captivate-4.0
el2:
captivate-5.0
as1:
acrobat-10.0
ts3:
robohelp-9.0
framemaker-10.0
cs55:
aftereffects-10.5
audition-4.0
bridge-4.1
contribute-6.1
devicecentral-3.5
dreamweaver-11.5
encore-5.1
estoolkit-3.6
fireworks-11.1
flash-11.5
illustrator-15.1
indesign-7.5
indesignserver-7.5
incopy-7.5
photoshop-55.*
premierepro-5.5
ame-2.5
exman-5.5
flashbuilder-4.5
flashcatalyst-1.5
switchboard-2.0
el25:
captivate-5.5
cs60:
aftereffects-11.0
audition-5.0
bridge-5.*
contribute-6.88
devicecentral-4.0
dreamweaver-12.0
encore-6.0
estoolkit-3.8
fireworks-12.0
flash-12.0
illustrator-16.*
indesign-8.0
indesignserver-8.0
incopy-8.0
photoshop-60.*
premierepro-6.0
ame-6.0
exman-6.0
flashbuilder-4.52
switchboard-2.0
prelude-1.0
speedgrade-6.0
el60:
captivate-60.*
ts4:
robohelp-10.0
framemaker-11.0
cs70:
audition-6.0
bridge-6.*
dreamweaver-13.0
encore-7.0
fireworks-13.0
flash-13.0
illustrator-17.*
indesign-9.*
indesignserver-9.0
incopy-9.*
photoshop-70.*
premierepro-7.0
ame-7.0
exman-7.0
flashbuilder-5.0
prelude-2.0
estoolkit-4.0
aftereffects-12.0
el70:
captivate-70.*
cs70:
switchboard-3.*
----------------------